Red Zen Marketing

Thoughts & Observations from Mike Compeau 
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This I believe: Social Media, Networking & Paying It Forward

For four years, and ending only recently, NPR ran a revival of a 1950's era personal essay segment every week entitled "This I Believe". It was just a few short minutes in which the essayist--sometimes a well-known public figure, but just as often just an ordinary individual from across the spectrum of the American Experience--with a strong desire to say what was on their mind and heartfelt conviction had the opportunity to speak their own Truth as they saw it. It was thought provoking and often very moving.

I guess this post is my own little essay.

I've been waxing philosophical lately about the time I spend online and on the phone that is not directly relevant to my paid occupation or my job at hand. There are a number of friends--and some acquaintances--for whom I've taken time out to give of myself without expectation of anything other than the opportunity to talk with them about their situation, and share what perspective as I can in hopes that it may be helpful. I have no illusions that it is always so--they don't call or email me daily, so perhaps my perspective is not so illuminating as I might sometimes think! <grin>

Regardless, the growth of the Twitter phenomenon has had me thinking about this more of late.

My thought is that, although, yes, Twitter is incredibly powerful for pushing out news of important happenings "under the wire" from places like Iran and Tehran, it is also useful for "crowd sourcing" great business ideas and best practices across a wide realm of segments. Graphic designers are using it to share information--freely sharing links to other great sources for Wordpress themes, and other great tips. Enthusiasts of all things gadget-y find their true brotherhood online with updates posted seemingly by the minute to help others pimp their XBox or tweak their iPhone in the-land-down-under. And, incredibly, they do it all -- free.

Why?

Well, true enough, some might be after followers, believing that there's a monetization path before them. And well there might be. But the information offered is out there for the rest of us all the same. It's the classic Internet Freemium offering-- gather a user base (in this case a base of those 'using your tweets') and hope to see some of them make the transition to pay for something being offered.

There's also a good number of these Twitterers who are tweeting away, gathering followers, simply for the sake of tweeting and entering into the conversation. Else why would they devote such time to it with no apparent business model? It was at this realization that I realized I was doing the same thing with my time-- each time I spent time on the phone, or via email with Kevin, Chirag, Jeff, Dave, Elia, Gabe, or any of the perhaps dozen others.

Was I so different? I was not expecting anything of my interactions with my friends. It was time given back--or perhaps more appropriately stated-- time given forward. It's encouraging to see the indictors of this permeating new technology--to see that 'social media' is not entirely taken over by those who would relegate it "New Marketing Tools" but also being used by those simply reaching out to lend a hand.

I have worked remotely from my home in western Pennsylvania leading projects and creating products and helping companies grow for ten years. I could not have done that without the strength of an incredible network of friends and colleagues that reaches around the world. And, I can truely say that some of my best friends are half-way around the world from me right now.

I believe that as the world becomes increasingly smaller, and our many technologies for touching and communicating with each other expand and multiply, we have to remember that humans will always demand a channel for pure human interaction--that 'business models' and 'ROI' and 'justifiable business purposes' will never be enough to satisfy the insatiable human need to reach out and assist another, simply because.  Twitter may die--as some have foretold. But having tasted this new communication medium, I believe the masses will not rest until it is replaced by something that does not depend upon a slick Silicon Valley business plan. 

Mike Compeau
Red Zen Marketing
redzenmarketing.posterous.com
mike.compeau@compeau.net

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Filed under  //   design   graphic design   iPhone   NPR   photo essay   social media   society   twitter   Wordpress  
Posted by Mike Compeau 

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Zoomsafer.com Tells Us the Problem. Can YOU Guess the Solution? Hmmm


I have a friend who has just started a new business.

Now, he and his associates have done a lot of things right: they've clearly researched the market they are targeting, they understand the key segments within it and have developed personas upon which to base their positioning and much of their messaging, and it's likely that their product, once rolled out will show the fruits of this background work as well.

I ran across their business during a recent rather random Twitter search (search.twitter.com) and was struck by their home page... From your examination of their home page (and even subsequent click-through pages shown below), can you guess what my marketing eye saw as the fatal flaw?

       
Click here to download:
Zoomsafer.com_Tells_Us_the_Pro.zip (1629 KB)


Now it's answering a really interesting problem, to be sure. People texting or emailing while driving, creating unsafe circumstances on the road--this is a growing concern in an age of touchscreen smartphones that require two handed use. (Yes, in my younger days, I've even been known to drive with my knees while hands were otherwise engaged--but that was before cellphones...) So, granted, there's definitely an audience for their messaging they've developed---but in the age of Inter-web short attention spans, you can't afford to keep your visitors guessing too long... so...

Just what does this product (service?) DO?


I have not been able to figure out from looking at these screens. Is it a electric zapping pad you sit on that zaps you when you use your cellphone out of a special docking cradle? Zapping you like some lab rat for behaving badly in your car? Does it instead install itself like some NetNanny on your smartphone and text message your loved ones ratting you out when you begin to use your keyboard upon entering a bluetooth zone in your car? I'm intrigued, but not intrigued enough to stick around with my 5 second attention span of the typical online site visitor--I'll be moving right along to the next site, thanks very much for the amusement.  They missed their chance.  What could they have done?

Well, if they had created a viral video picturing one of those contraptions just described, I'd likely pass it along to all my buddies and we'd have an uproarious hoot, and then watch their 6 second tag where they tell me what they really offer... They'd have set up my interest, and then used their persona development to show something humorous that cast behavior they are trying to alter in a fun light, and then shown their solution at the conclusion. It's a proven formula. Matt, you listening?

Think about your own site, product or service. Are you clear with your messaging, or when visitors land are they confused by 20 different possible directions, 5 different promotions, and so many alternatives for their attention that they could easily become overwhelmed and click away? Manage your customers' attention. Take a lesson from Disney's imagineers, and think about designing your visitors' experience and how they experience your site to get from them precisely the behavior you desire.

It's not rocket science. It's a matter of focus, use of personas (explicit, like Zoomsafer has done, or implicit), and clear understanding of what action you expect from your visitor at what point in their visit. Think carefully about what is most important, and give greatest emphasis, through size, color, and images, to that action. You'll be on your way to a more productive site for your product or service.

And, yes, I can help with that.

 

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Filed under  //   marketing   NPD   online marketing   personas   product development   twitter   web site   Zoomsafer  
Posted by Mike Compeau 

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You get what you pay for.

It's hard to get upset about a free service outage, isn't it?

I mean, you don't even get boring customer service messages like in the pay-to-play world--you get cutsie artwork by imaginative designers who are thrilled when the system goes down because it means their stuff is being seen again. (Anyone know the name of the Fail Whale designer? really-- wouldn't that be an important cultural literacy factoid?)

There's a lesson here for, well, more conventional businesses. It's not about soothing musak on hold, or about the perfect legalese in the contracts to cover all eventualities. Customers get it. So Chill. It may just help your customers relax if you can sympathize with them, like...um...an ice cream cone.

Mike Compeau
mike.compeau@compeau.net
www.twitter.com/mikecompeau

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Filed under  //   customer service   customer support   humor   twitter  
Posted by Mike Compeau 

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Is Twitter's Success Creating It's Demise?

'

Compete.com chart of Twitter.com's growth over past year

Can Twitter Survive?

The combination of a few recent occurrences has gotten me thinking. One was the recent Ashton Kutcher (@aplusk) vs. CNN Twitter follower race to 1 Million. The other was some dialogue I had via Twitter with Guy Kawasaki related to his use of his Twitter account (@guykawasaki) which played out partly over at his HolyCow.com (Posterous-hosted) blog. Another was the pace at which Oprah Winfrey (@oprah) gained followers for her recent foray into the Twitter universe this past week upon interviewing Ashton after his 'win' over CNN and all that resulted from that on the Tweetscape.

As I consider the growth curve above -- which terminates well before all recent shenanigans this past week--and the increasing mainstream press coverage of Twitter (witness the mention of Twitter in the clever new Sprint ads - see past post), I can't help but wonder if the quickening pace of user adoption of Twitter will lead to the following cascade of events:

  1. Increasing number of 'friends' on each of our Following and Followers lists - as Twitter adoption accelerates
  2. Similar to the Facebook effect, as more and more of our friends and colleagues embrace the new communications channel, the number of status updates/posts will see a corresponding increase
  3. Increased use of mobile access/posts, driven by smartphone adoption and integration of Twitpic, further driving up volume of traffic
  4. Numerous software business startups to help manage tweet volume, with varying degrees of success achieved -
  5. Increased business use of Twitter - as more and more companies jump on the bandwagon, following consumers onto the platform, further driving up traffic; "Tweet guidelines and retention policies" become topic of discussion within businesses (grin)
  6. Second wave of Twitter use refinement - 'on message' business Tweeting via multiple Twitter accounts comes into it's own, facilitated by Twitter infrastructure
  7. Widespread "unfollow" campaigns as a reaction against: volume of gross tweets received, distraction impact of gross numbers of those Following
  8. Business awakening - as businesses realize that the ration of time & resource allocation to Twitter has not reaped corresponding outcomes
  9. Twitter barely survives through a classic Silicon Valley rise and fall -- glory days behind it, it limps on with 5-8MM users - a mix of technophile loyalists paying a modest subscription fee and personal-tweeters who never moved beyond the simple 'what are you doing now' mantra of use

What do you think?

--
Mike Compeau
mike.compeau@compeau.net
724-734-1624

www.twitter.com/mikecompeau
www.linkedin.com/in/mcompeau

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Filed under  //   business   Guy Kawasaki   marketing   social media   twitter  
Posted by Mike Compeau 

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Twitter, Palm Pre Show Up In New Sprint Commercial (S)

Are you kidding me? "26% of you watching this?" LOL - More like 74% of you watching this... 'course, not wise to insult your viewers, so I'm sure these statistics are completely fabricated... as is the 'diapers' reference. Which is what makes it so entertaining...

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Filed under  //   marketing   Palm   Pre   social media   Sprint   twitter   video  
Posted by Mike Compeau 

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